Returns and Cancellation Policy

Returning of Goods

In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at

If you have taken delivery for your goods you must return the goods to us at your own expense. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not. Deliveries are calculated by weight and delivery location.

If a courier arrives at your address and you refuse the delivery and cancel the order you will be liable for the delivery charge on your order.

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. Returns can not be accepted on special order products.

We do not accept the return of wood flooring due to over ordering. The return of any goods will be subject to a re-stocking charge of 25% of their value. There will be no acceptance of any Adhesives that have been opened. Only goods that have not been used in any way can be accepted. Once the goods have been fixed Floorpol cannot take responsibility for any defects. 


Cancellations or amendments of orders 

All costs incurred at the date of acceptance of cancellation/amendment in respect of specific goods  under manufacture (Elegance Range, Select Grades, items "made to mesure") to customers requirements, are payable by the customer. Specific goods completed at the time of cancellation/amendment will be charged in full.


Unpaid orders

All goods supplied by Floorpol remain its property until fully paid for . The company reserves the right of disposal of all goods delivered to the Customer until paid for. The Customer will bear responsibility and risk for any loss arising from damage or theft of the Company`s goods however caused.


Estimates & Quotations

Floorpol reserves the right to withdraw any quotation or estimate at any time.  


By placing an order with Floorpol you are deemed to have read and agreed to the above terms and conditions